Chacha Mobile

Help

Frequently asked questions

Quick answers about ordering, quality labels, and support. Still stuck? We reply fast on WhatsApp.

  • How do I place an order?

    Browse the shop, add items to your cart, then complete checkout — we confirm details on WhatsApp for fastest dispatch and compatibility checks.

  • What do Original, High, and Low quality mean?

    Grades describe the part tier (e.g. OEM-style vs high-copy vs economy). Each product is labelled on the site and on paperwork so you always know what you are buying.

  • Do you ship across India?

    Yes — timelines depend on pin code and courier. See our shipping policy for estimates and packaging standards.

  • Can shops get bulk or B2B pricing?

    Yes. Message us on WhatsApp or email with your GST and monthly volume; we will share price lists and credit terms where applicable.

  • What if a part is incompatible?

    Contact us within the window described in our returns policy. We prioritise swaps and store credit when the issue is a genuine mismatch or defect.